Reading online reviews can be very beneficial before you decide to purchase a product. These online reviews are usually available on dedicated review sites, which lets you know about a product beforehand. But one of the challenges of the online reviews is that you might come across fake reviews. One sure way of getting the […]
Are your customers happy when they deal with your organization? Have you tried calling your organization’s customer service line to experience the level of quality delivered for yourself? Have you received calls from your organization’s customer service team to see how the sales or follow-up is delivered? If your satisfaction metrics are down and your [...] The post How to Deliver A Call Center Experience That Doesn’t Suck appeared first on STechGuide.