Razer Synapse is a software owned by Razer Inc. which allows users to rebind control or assign macros to any of Razer peripherals. It also has a feature which saves all your configurations in a cloud-based storage. This makes it particularly easy to switch between configurations. It also has other features such as stats, heat maps, hardware configurator etc.
Many people using this software reported that their Synapse stopped working after its update. It refused to pop up even when Razer devices were plugged into the system. This problem is very common and there are very simple steps for its fix. Take a look.
Solution 1: Reinstalling the Software
The most efficient and working solution to this problem was reinstalling the software after deleting each of its files first from your computer. These folders are mainly hidden in your File Explorer so we need to make sure that you are logged in as administrator and have access to hidden files. We will make sure that there are no residual files when you install the latest software.
- Press Windows + R to launch the Run application. Type “appwiz.cpl” in the dialogue box and press Enter. A new window will pop up consisting of all programs installed on your computer.
- Perform the following actions for both Razer Synapse and Razer Core. Right-click on the application and select “Uninstall”.
- Once you have uninstalled the application, press Windows + E to launch the file explorer. Navigate to the following location:
C:Program Files (x86)Razer
- Since all the folders in this directory are hidden, we need to unhide them first. Click on the View tab present at the top of the screen and check “Hidden items”.
- Delete all the files present in this folder location. A UAC might pop up confirming your actions, if prompted, select Yes. Also, delete all the files present in the following directory:
Restart your computer after deleting the files.
- Press Windows + R and type “devmgmt.msc” in the dialogue box. Once in the device manager, expand the category of Razer device you are using. In this case, we select Keyboards. Right-click on the device and select “Uninstall device”.
- A warning might flash in front of your screen asking you to confirm your actions. Click “Uninstall” and make sure you check the option “Delete the driver software for this device”.
Carry out the same procedure for all Razer devices installed on your computer. If you are in doubt about some device, just uninstall it. After uninstalling (and deleting all the drivers), restart your computer. Your computer will automatically install the default drivers stored for these devices.
Note: Make sure to unplug all devices when you are restarting the computer.
- Turn off all firewall/antivirus applications. You check our article on how to disable Windows Firewall. We are doing this to avoid all conflicts when installing the new software on your computer.
- Now install the latest version of Microsoft .NET Framework from its official website. Reboot your computer after installing the framework to implement all the changes.
- Now download the Razer Synapse from its official website and install the package. After installing, check if it opens correctly. Although Razer Synapse should automatically download when you plug in Razer products, you can also download it from its website.
Note: Make sure that you are logged in as an administrator throughout the process. Furthermore, if the problem still persists, you can try not logging into your existing Razer account. Select the option of “New Account” and start fresh.
Solution 2: Disabling Razer Surround
Razer Surround considered a feature of Razer Synapse which enhances the sound quality whenever you are playing games. However, many users recently reported that it was because of this module their Synapse failed to load/open/disappeared from the tray. We can use a workaround to solve this issue.
- Carry out steps 1-5 from Solution 1 (uninstalling Synapse and deleting the residual files).
- Download Razer Synapse software using the official website. Download it to an accessible location.
- Install the software. After the installation, log into your account and let Synapse connect to the internet.
When the feature update pops up, ignore it. Cancel it. We are not updating the software at this point. Now wait till Synapse shows a picture like this:
- After it is done installing completely and fetching data from the internet, two notifications will appear on the top-left side:
- Razer Surround
- Synapse Update
- Click on “Razer Surround” on that notification and then immediately cancel. Do not in any case update/upgrade/install Razer Surround as it is considered to be the core of the problem in this case.
- After canceling the surround, you can update the Synapse software by clicking the “Synapse Update” notification.
- Restart your computer after the update is complete and check if the problem is solved.
Note: You can also try running the software in compatibility mode and check.
Note for CS: GO players: Razer Synapse can block CS: GO from launching correctly in some cases. In this case, only launch Synapse after CS: GO is fully launched using the Steam client.
Solution 3: Install the latest Windows updates
Windows roll out important updates targeting the bug fixes in the operating system. If you are holding back and not installing the Windows update, we strongly recommend that you do. Windows 10 is the latest Windows operating system and new operating systems take a lot of time to get perfect in every regard.
- Press Windows + S button to launch your start menu’s search bar. In the dialogue box type “Windows update”. Click the first search result which comes forward.
- Once in the update settings, click on the button which says “Check for updates”. Now Windows will automatically check for updates available and install them. It may even prompt you for a restart.
- After updating, restart your computer and check if your issue got fixed.